Question 1

What is Contact Voiplix?

Accepted Answer

Contact Voiplix is a business communication service delivered by Voiplix to help organisations connect calls, messages, users, workflows and customer records in a more reliable way.

Question 2

Can Voiplix set everything up for us?

Accepted Answer

Yes. Voiplix can help with planning, configuration, number setup, SIP trunking, PBX options, CRM or PMS connection, AI assistant workflow design and launch support.

Question 3

Is this suitable for small businesses?

Accepted Answer

Yes. The platform is designed for growing UK businesses, multi-site teams, resellers and larger organisations that need flexible communication infrastructure without unnecessary complexity.

Question 4

Can this connect with CRM or PMS software?

Accepted Answer

Yes. Voiplix can connect communication events with CRM and PMS workflows, including Britixo, so teams can capture call notes, tasks, leads and customer activity in one place.

Question 5

Do you offer wholesale pricing?

Accepted Answer

Yes. Voiplix focuses on wholesale and scalable pricing models. Final rates depend on usage, destinations, numbers, channels, SMS volume, setup requirements and support level.

Question 6

Can developers use APIs?

Accepted Answer

Yes. Voiplix provides API-led communication options for calling, texting, number workflows and event webhooks, subject to approval and responsible usage requirements.

Question 7

Can we keep our existing phone numbers?

Accepted Answer

In many cases number porting or routing options can be reviewed. The exact process depends on the current provider, number type and technical setup.

Question 8

Can calls be answered by AI?

Accepted Answer

Yes. Voiplix can design AI inbound call assistants to answer calls, collect information, complete tasks, send summaries and escalate to humans when needed.

Question 9

Is call recording supported?

Accepted Answer

Call recording can be supported where suitable. Customers remain responsible for notices, consent, retention rules and use of recordings in line with applicable requirements.

Question 10

How do we start?

Accepted Answer

Send your current phone setup, number of users, call volume, SMS volume and preferred workflow. Voiplix can then recommend the right VoIP, SIP, API, AI and CRM setup.

Contact Voiplix

Request wholesale pricing, API access or complete setup support

Contact Voiplix