Cookie Policy

Cookie Policy

This cookie policy explains how the Voiplix website may use essential, analytics and preference cookies where enabled.

This page is provided to help visitors and customers understand the general approach Voiplix takes to responsible communication services. It should be reviewed alongside any service agreement, proposal, data processing terms or commercial documentation supplied for a specific customer setup.

Voiplix services may include calling, SMS, APIs, AI assistant workflows, call routing, call recording options, CRM or PMS integration and technical setup. Customers remain responsible for making sure their use of these services is appropriate for their organisation, users, callers, message recipients and applicable laws or sector rules.

Key principles

Use services only for legitimate business purposes. Keep account access secure. Do not use voice, SMS or API services for fraud, harassment, unlawful marketing, spoofing, misleading caller identity, nuisance traffic or any activity that harms networks, recipients or Voiplix infrastructure.

Where call recording, AI call handling, SMS messaging or customer data processing is used, organisations should provide suitable notices, obtain appropriate permissions where required, maintain retention rules and train staff on responsible use.

Operational responsibility

VoIP and cloud communication services can depend on broadband, power, devices, local network configuration and third-party carriers. Businesses should consider backup connectivity, mobile fallback, power backup and internal escalation procedures for critical communication scenarios.

For emergency calling, customers should read the dedicated 999 and 112 information page and ensure users understand any limitations that may apply to VoIP services, remote working or inaccurate location data.